This week we were lucky enough to speak with Steve from Symon and here’ s the interview:

Symon Iphone

advertise me:	Hi Steve, thanks for joining us for this interview – I know you’re a hard man to catch with your busy schedule.
Steve:	I appreciate the opportunity to speak with you.
Advertise Me:	Firstly, how did you hear about our digitalsignageblog.com?
Steve:	We monitor a wide range of resources and thought leaders in the industry and Digitalsignageblog is one of those that we monitor.
Advertise Me:	Now, please tell us a little bit about how Symon started with digital signage, and what was the inspiration behind the business?
Steve:	Symon is visual communications solutions company. We have been creating systems for managing the delivery of digital content to electronic displays for almost 30 years. We started by providing real-time system statistics to LED boards in data centers, then evolved into providing real-time agent activity statistics to displays in contact centers, then evolved to providing employee information to displays in corporations (e.g. conference rooms, cafeterias), then expanded into hospitality, health care, education, etc. The inspiration behind the company was to build the systems that would deliver information to people in a way that is easy to understand and then intuitive to act upon.
Advertise Me:	What kind of solutions does your company provide?
Steve:	We provide the hardware, software, services and content for supporting an end-to-end visual communications deployment. We like to say that we power the visual communications eco-system, which we classify as many solution-types (e.g. digital signage, kiosks, wayfinders, video walls, etc) combined to work in harmony for the purpose of creating a clear and measurable value proposition for our clients.
Advertise Me:	What makes Symon‘s products and solutions so different from other companies?
Steve:	The thing that makes us different is that we design, develop and produce all components of a solution. All of the content management/delivery hardware and software are of Symon‘s creation and we take accountability for the customer’s entire ownership experience. This means our customers have one company to hold responsible for all products and services within a deployment. We design it, produce it, sell it, install it and support it. If anything breaks or doesn’t work, our customers have “one neck to chock.”
Advertise Me:	In one of our recent digitalsignageblog.com post, we talked about “Using your Iphone as a mobile digital signage player?”. We understand that Symon has recently released such a product. Tell us a bit about this product and why your company decided to release such a product.
Steve:	Our product is InView Mobile. InView Mobile is a media play application for smartphones that retrieves and plays interactive, multi-media content that is based upon the location of the user. The purpose of InView Mobile is to provide digital signage viewers with additional information in a fashion that cannot be obtained through a traditional digital signage viewing experience. In the InView Mobile-enhanced experience, Viewers are encouraged to download and launch the InView Mobile application. Once launched, InView Mobile queries a Symon-hosted content management system to acquire and deliver a mobile version of the show currently playing on the screen. InView Mobile goes one step further in that it presents an interactive, touchscreen version of the big screen’s non-interactive show. All of this is managed through one content management system. We chose to create this product because digital signage has one big problem: It can’t quantify what people do once they’ve looked at a screen. InView Mobile gives us a platform to begin addressing this. Symon InView
Advertise Me:	There are quite a number of people who believe that the Iphone should not be used a digital signage player, what do think about this? Are people not realising the true benefit of mobile marketing and mobile interactivity?
Steve:	Our customers sure think it’s a good idea and that’s all that matters to me.
Advertise Me:	Can you please share with us one of Symon‘s latest digital signage deployments/projects?
Steve:	Each month, Symon signs many new accounts. These new accounts represent marquee brands in corporate, hospitality, education, gaming, health care, etc. We have almost 8,000 customers representing 80% of the Fortune 100 and almost 70% of the Fortune 500. Look at almost any large company and there is a good chance that they will have a Symon system somewhere.
Advertise Me:	Do you have any advice for people who are planning to start a business in the digital signage industry?
Steve:	Don’t, unless they have a compelling angle that someone hasn’t thought of already (and please don’t let it be some new idea for an ad model). The competition is too great. The start ups can’t compete on the big deals and its tough to make a living off of a lot of little deals. In the five years I’ve been associated with this business, I’ve seen too many companies fail and there aren’t a whole lot of the survivors that are making money. The big guys will thrive, the little guys will have a tough go of it. I could write a book on this subject, but suffice it to say, you’ve got to have scale to win and a startup does not typically have enough resources to get scale.
Advertise Me:	This is our final question. What do you see as the next “BIG THING” in digital signage?
Steve:	Mobility. Interactivity.
Advertise Me:	Steve, thanks for taking part in this interview and we hope to speak to you again in the near future.

To read more interviews click here: http://www.digitalsignageblog.com/category/digital-signage-interview/

About Symon

Symon Communications is a 29 year provider of in-venue visual communications solutions to over 7,500 customers globally, including 80% of the Fortune 100.

About Advertise Me:

Advertise Me is a privately owned Australian company specialising in all aspects of digital signage solutions.

Our team of highly skilled professionals is able to introduce innovative ways for businesses to communicate with their intended audiences for a variety of purposes including informing, educating, entertaining and selling.

You can expect us to:

• offer the most affordable and cost effective solutions tailored to your specific business needs.
• provide you with concise and accurate information and will ensure that you understand and are comfortable with our proposals.
• strive to make our clients happy and successful.

We have partnered with a number of key reputable organisations and will continue to build further partnerships to deliver the most effective solutions for our customers.

Visit our website at www.advertiseme.com.au for more information.

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If you’re starting a business in the digital signage industry and are in the process of writing a business plan there are several areas that I would focus when writing your business plan and these are listed below:

1. CLEARLY STATE THE ROI - Your investors and the client will want to know what their ROI is. Based on the fact that you’re new to digital signage you may not have these figures available. There are several websites on the internet which may provide you with these numbers but my recommendation would be to engage the client to run a trial (for a fee or for free). During this trial you can use various measurement tools or devices to obtain your data. For example, the client may want to know how many people looked at the screen and purchased the product displayed. In this case you can use an audience measurement tool which tracks the number of faces that looked at the screen. One great thing about these tools is that it can help you also track demographic information. You can then correlate this information with the digital signage player logs and the retail management system logs.

In the past, we have been asked whether installing digital signage increases the number of customers walking into the store. The only way to determine this is to compare and track how many people walked into the store before installing digital signage and after. Some stores may already have some measurements tools to track this eg. people counter (uses infrared light to determine how many people entered the store) if they don’t then it may be worthwhile to install one.

2. NEED MONEY TO START YOUR BUSINESS – If your investors decide not to proceed with supporting you financially and your client is still keen to go ahead with your digital signage solution then you may want to consider leasing the equipment through a finance company. Have a read of this article about leasing vs purchasing outright vs rental:

http://www.digitalsignageblog.com/2008/07/20/digital-signage-purchasing-outright-vs-leased-vs- rental/

3. SWOT – All business plans should include the SWOT analysis i.e. clearly analyse your business Strength, Weaknesses, Opportunities and Threats and clearly understand where your business may stand in the current market condition. Keep in mind who your current competitors are and how difficult it might be to enter the market. Also keep in mind that a number of existing businesses who are in the video/audio industry are merging into the digital signage industry. These companies will already have existing clients so it will be difficult to win these clients if you don’t have the relevant experience or portfolio.

4. SCALABLE SOLUTION - if you don’t manufacture your own equipment then you will need to clearly state in your business plan what services or equipment you will be providing. You will need to look for a digital signage solution that is scalable, affordable (also one that will make you a profit) and one that reduces administration costs. A centrally managed solution is the perfect choice for your clients needs.

Browse through our Digital Signage Portal Products pages to get more information about what are some of the products available in the market.

5. GET HELP IF YOU NEED IT – Partner with high profile digital signage manufacturers who can guide you and assist you with winning the projects. Do this even before you execute your business plan. Getting your foot in the door is always hard and working with an existing and experienced business will provide you with that extra support.

6. ROI FIGURES – In the ROI include potential advertising revenues figures from manufacturers. In your business plan, you will obviously do your maths and provide figures and number of how much your business will be earning, even if it’s making a loss in the first couple of year. Sometimes you may have to clearly draw the line and decide when it’s best to pull out from the business but generally, the first 5 years is always the toughest and most businesses fail in this period.

7. UNIQUE – are you providing anything unique in the current digital signage industry? If you are, then your business plan should clearly revolve around what additional benefits your product/solution/service will bring to the industry. Otherwise, the competition will be quite rough with existing established businesses.

Hopefully these points helped you in putting together your business plan.

Do you have anything further to add to this list?

Feel free to submit your answer as a comment.

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